Over the past two years consumers have come to look at auto manufacturing in a completely different light. Many of the top brands in the industry have requested that customers bring their vehicles to the service department in order to install some type of fix for a mechanical error. The dilemma is that some of these “problems” have become major issues for consumers that faced negative consequences when their vehicle didn’t work like it was supposed to.
As more and more people came forward the media scrambled to get to the bottom of what was going on. When it came to personal injury lawyers Los Angeles residents began to seek out assistance. They wanted more information on why this happened and what was going to be done about it. Who was going to foot the bill for the damage to the vehicle or even the passengers in a vehicle when the faulty equipment didn’t work as it should have and an accident occurred?
Unfortunately, all auto brands didn’t come to the rescue of consumers. Sometimes the issue was swept under the carpet until enough people came forward and became vocal enough to get some attention. Then, instead of admitting fault and making arrangements to handle the situation, there were parts delays and even miscommunication about the solutions that were going to be offered shortly.
This situation opened many companies’ eyes to the lack of procedure and policy when it comes to automotive recalls. There are several lessons to be learned by automotive manufacturers as well as consumers. For many, the lesson was to follow instinct when you know something just isn’t right.